The Golden Rule For Providing Exceptional CS and CX | Formerly Reverend

Photo by Brooke Cagle on Unsplash

I work in customer service development for a global manufacturer. So CS (customer service) and CX (customer experience) are constantly on my mind.

I read books about it. Think about it. Develop classes and teach training modules to equip our frontline team members to flourish at it. And I notice it — both the good and not so good — pretty…