What’s Your Reset Button? | Formerly Reverend

Photo by Johnson Wang on Unsplash

A few weeks ago I was walking the aisles of our customer service contact center where I work in customer service development. It’s a daily practice I have that helps me check in with people and keep a pulse on how things are going.

“How are you doing?” or “What’s on your mind?” I’ll often ask our frontline team members who are in-between calls or live chats. Quick yet meaningful…